Sheffield NHS GP Surgery League Table, The Best and Worst
Local / Sheffield Oct 20, 2009 - 12:20 AM GMTBy: N_Walayat
This article seeks to analyse patient feedback for the city of Sheffield from the data compiled by the Department of Health funded UK GP Patient Survey conducted by Ipsos MORI during early 2009 that sent out a questionnaire to 5.7 million NHS GP patients and therefore comprises the most comprehensive data available as to patient feedback of actual experience of using GP Services.
In total 57,759 questionnaires were sent out to Sheffield patients of which 24,696 were returned or 42.75% (click here for a sample survey).
Whilst the questionnaire contained many fields, however the most relevant fields towards the rating of Sheffield's GP Surgeries is the level of overall patient satisfaction with the quality of healthcare at the GP surgeries which is listed for all of the 91 Sheffield GP surgeries below in order of most overall satisfaction experienced.
Sheffield NHS GP Surgery Overall Patient Satisfaction Of Quality of Healthcare
| Surgery Rank (1-91) | Practice name | Total survey forms distributed | Total completed forms received | Response rate (%) | % Very satisfied | % Fairly satisfied | % Neither satisfied nor dissatisfied | % Fairly dissatisfied | % Very dissatisfied | % Satisfied (total) |
| 1 | JAUNTY SPRINGS HEALTH CENTRE | 480 | 269 | 56% | 75% | 23% | 2% | 0% | 0% | 98% |
| 2 | WINCOBANK MEDICAL CENTRE | 593 | 267 | 45% | 76% | 23% | 1% | * | * | 98% |
| 3 | MILL ROAD SURGERY | 488 | 260 | 53% | 76% | 21% | 2% | 0% | 0% | 98% |
| 4 | BROOMHILL SURGERY | 496 | 281 | 57% | 70% | 28% | 2% | * | * | 97% |
| 5 | RUSTLINGS ROAD MEDICAL CENTRE | 562 | 267 | 48% | 78% | 20% | 2% | 0% | * | 97% |
| 6 | UPPERTHORPE MEDICAL CENTRE | 558 | 255 | 46% | 78% | 19% | 3% | 0% | 0% | 97% |
| 7 | NORTHERN AVENUE SURGERY | 631 | 273 | 43% | 72% | 25% | 2% | 1% | * | 97% |
| 8 | DYKES HALL MEDICAL CENTRE | 564 | 289 | 51% | 64% | 32% | 3% | * | * | 96% |
| 9 | FALKLAND HOUSE SURGERY | 474 | 286 | 60% | 70% | 26% | 3% | 1% | 1% | 96% |
| 10 | DOVERCOURT SURGERY | 750 | 312 | 42% | 66% | 30% | 1% | 2% | 1% | 96% |
| 11 | MANCHESTER ROAD SURGERY | 479 | 281 | 59% | 68% | 28% | 3% | 1% | 0% | 96% |
| 12 | THE HEALTH CARE SURGERY | 622 | 278 | 45% | 78% | 18% | 3% | 1% | 0% | 96% |
| 13 | WALKLEY HOUSE MEDICAL CENTRE | 535 | 284 | 53% | 72% | 24% | 3% | 1% | 0% | 96% |
| 14 | STANNINGTON MEDICAL CENTRE | 473 | 274 | 58% | 74% | 21% | 2% | 1% | 1% | 96% |
| 15 | BLUEBELL MEDICAL CENTRE | 730 | 251 | 34% | 66% | 30% | 4% | * | * | 95% |
| 16 | BASLOW ROAD & SHOREHAM STREET SURGERIES | 572 | 302 | 53% | 65% | 31% | 3% | 1% | * | 95% |
| 17 | TRAMWAYS MEDICAL CENTRE (POYSER) | 604 | 273 | 45% | 64% | 31% | 4% | * | 1% | 95% |
| 18 | ABBEY LANE SURGERY | 493 | 260 | 53% | 68% | 27% | 5% | * | 0% | 95% |
| 19 | DEEPCAR MEDICAL CENTRE | 606 | 296 | 49% | 70% | 25% | 3% | 2% | 0% | 95% |
| 20 | PITSMOOR SURGERY | 698 | 259 | 37% | 52% | 42% | 4% | 1% | * | 95% |
| 21 | BENTS GREEN SURGERY | 466 | 265 | 57% | 70% | 24% | 4% | 1% | * | 95% |
| 22 | WHITEHOUSE SURGERY | 697 | 264 | 38% | 73% | 21% | 4% | * | 1% | 95% |
| 23 | OLD SCHOOL MEDICAL CENTRE | 486 | 289 | 59% | 58% | 36% | 3% | 1% | 1% | 94% |
| 24 | FIRTH PARK SURGERY | 640 | 271 | 42% | 65% | 30% | 5% | 0% | * | 94% |
| 25 | MANOR PARK MEDICAL CENTRE | 711 | 272 | 38% | 65% | 29% | 3% | 2% | 1% | 94% |
| 26 | RICHMOND MEDICAL CENTRE | 562 | 257 | 46% | 59% | 35% | 3% | 2% | 1% | 94% |
| 27 | OWLTHORPE MEDICAL CENTRE | 526 | 320 | 61% | 67% | 27% | 4% | 2% | * | 94% |
| 28 | CROOKES PRACTICE | 627 | 300 | 48% | 59% | 35% | 4% | 2% | * | 94% |
| 29 | NORWOOD MEDICAL CENTRE | 671 | 301 | 45% | 52% | 42% | 4% | 2% | 0% | 94% |
| 30 | UNIVERSITY HEALTH SERVICE HEALTH CENTRE | 1,261 | 132 | 10% | 57% | 37% | 5% | 1% | 1% | 94% |
| 31 | TRAMWAYS MEDICAL CENTRE (MORLEY) | 528 | 289 | 55% | 57% | 37% | 5% | 2% | 0% | 94% |
| 32 | PARK HEALTH CENTRE | 762 | 274 | 36% | 58% | 35% | 3% | 3% | 1% | 94% |
| 33 | DUNNINC ROAD SURGERY | 743 | 269 | 36% | 58% | 36% | 5% | 1% | * | 93% |
| 34 | NETHERGREEN SURGERY | 494 | 273 | 55% | 63% | 31% | 5% | 1% | 1% | 93% |
| 35 | OUGHTIBRIDGE SURGERY | 523 | 276 | 53% | 62% | 32% | 4% | 2% | 1% | 93% |
| 36 | MANOR TOP MC (SHARMA) | 591 | 247 | 42% | 60% | 33% | 4% | 1% | 2% | 93% |
| 37 | GREYSTONES MEDICAL CENTRE | 562 | 259 | 46% | 65% | 28% | 5% | 2% | * | 93% |
| 38 | GREENHILL HEALTH CENTRE | 535 | 254 | 47% | 69% | 25% | 2% | 2% | 2% | 93% |
| 39 | WOODSEATS MEDICAL CENTRE | 544 | 267 | 49% | 54% | 39% | 5% | 2% | 0% | 93% |
| 40 | DEVONSHIRE GREEN MEDICAL CENTRE | 896 | 292 | 33% | 59% | 34% | 5% | 1% | * | 93% |
| 41 | BUCHANAN ROAD SURGERY | 756 | 310 | 41% | 59% | 34% | 4% | 2% | 1% | 93% |
| 42 | DUKE MEDICAL CENTRE | 750 | 287 | 38% | 56% | 37% | 4% | 3% | * | 93% |
| 43 | GRENOSIDE SURGERY | 527 | 281 | 53% | 60% | 33% | 5% | 2% | * | 93% |
| 44 | SHIREGREEN MEDICAL CENTRE | 709 | 275 | 39% | 50% | 42% | 5% | 2% | 1% | 93% |
| 45 | FOXHILL MEDICAL CENTRE | 675 | 308 | 46% | 57% | 35% | 4% | 2% | 1% | 93% |
| 46 | HOLLIES MEDICAL CENTRE | 563 | 291 | 52% | 64% | 28% | 4% | 4% | 0% | 92% |
| 47 | ECCLESFIELD GROUP PRACT | 565 | 293 | 52% | 59% | 33% | 6% | 1% | * | 92% |
| 48 | FAR LANE MEDICAL CENTRE | 520 | 288 | 55% | 60% | 32% | 6% | 2% | * | 92% |
| 49 | BIRLEY HEALTH CENTRE | 546 | 285 | 52% | 60% | 32% | 6% | 1% | 1% | 92% |
| 50 | ELM LANE SURGERY | 538 | 246 | 46% | 60% | 32% | 7% | 1% | 0% | 92% |
| 51 | UPWELL STREET SURGERY | 797 | 298 | 37% | 48% | 44% | 5% | 2% | 1% | 92% |
| 52 | BURNCROSS SURGERY | 559 | 313 | 56% | 55% | 37% | 5% | 3% | 1% | 92% |
| 53 | MOSBOROUGH HEALTH CENTRE | 524 | 270 | 52% | 49% | 43% | 5% | 3% | * | 92% |
| 54 | SELBORNE ROAD MEDICAL CENTRE | 517 | 245 | 47% | 56% | 35% | 5% | 3% | * | 92% |
| 55 | HACKENTHORPE MEDICAL CENTRE | 641 | 301 | 47% | 62% | 29% | 5% | 2% | 1% | 91% |
| 56 | BURNGREAVE SURGERY | 777 | 296 | 38% | 50% | 41% | 5% | 3% | 1% | 91% |
| 57 | AVENUE MEDICAL PRACTICE | 494 | 274 | 55% | 48% | 43% | 6% | 3% | * | 91% |
| 58 | CHARNOCK HEALTH PRIMARY CARE CENTRE | 510 | 278 | 55% | 48% | 43% | 7% | 1% | 1% | 91% |
| 59 | SOTHALL & BEIGHTON HEALTH CENTRES | 541 | 300 | 55% | 48% | 42% | 6% | 4% | 0% | 90% |
| 60 | DARNALL HEALTH CENTRE (SWINDEN) | 555 | 270 | 49% | 59% | 31% | 5% | 2% | 3% | 90% |
| 61 | LOWEDGES SURGERY | 553 | 245 | 44% | 57% | 33% | 5% | 3% | 2% | 90% |
| 62 | TOTLEY RISE MEDICAL CENTRE | 473 | 265 | 56% | 58% | 32% | 5% | 4% | 1% | 90% |
| 63 | HEELEY GREEN SURGERY | 618 | 261 | 42% | 55% | 35% | 7% | 2% | 2% | 90% |
| 64 | CRYSTAL PEAKS MEDICAL CENTRE | 588 | 329 | 56% | 50% | 40% | 6% | 3% | 1% | 90% |
| 65 | VALLEY MEDICAL CENTRE | 549 | 288 | 52% | 47% | 43% | 8% | 1% | 1% | 90% |
| 66 | PAGE HALL MEDICAL CENTRE | 989 | 309 | 31% | 47% | 42% | 8% | 2% | * | 90% |
| 67 | CARTERKNOWLE & DORE MEDICAL PRACTICE | 549 | 302 | 55% | 46% | 44% | 7% | 3% | * | 90% |
| 68 | NORFOLK PARK HEALTH CENTRE | 602 | 247 | 41% | 49% | 41% | 7% | 3% | 1% | 90% |
| 69 | HANDSWORTH MEDICAL PRACTICE | 568 | 268 | 47% | 54% | 35% | 6% | 3% | 1% | 89% |
| 70 | BARNSLEY ROAD SURGERY | 560 | 258 | 46% | 58% | 32% | 7% | 3% | 1% | 89% |
| 71 | THE SLOAN PRACTICE | 607 | 264 | 43% | 49% | 41% | 7% | 3% | * | 89% |
| 72 | JORDANTHORPE HEALTH CENTRE | 577 | 270 | 47% | 49% | 40% | 8% | 3% | 1% | 89% |
| 73 | PORTER BROOK MEDICAL CENTRE | 1,260 | 209 | 17% | 58% | 31% | 8% | 3% | 0% | 89% |
| 74 | GLEADLESS MEDICAL CENTRE | 625 | 263 | 42% | 45% | 44% | 6% | 4% | 2% | 89% |
| 75 | MANOR TOP MC (SAVANI) | 581 | 240 | 41% | 50% | 38% | 7% | 3% | 1% | 88% |
| 76 | MULBERRY PRACTICE | 500 | 128 | 26% | 52% | 36% | 10% | 1% | 2% | 87% |
| 77 | SOUTHEY GREEN MEDICAL CTR | 665 | 278 | 42% | 47% | 41% | 6% | 5% | 2% | 87% |
| 78 | MEERSBROOK MEDICAL CENTRE | 856 | 294 | 34% | 55% | 32% | 7% | 3% | 3% | 87% |
| 79 | BELGRAVE MEDICAL CENTRE | 544 | 265 | 49% | 44% | 42% | 10% | 5% | * | 85% |
| 80 | TINSLEY SURGERY | 600 | 231 | 39% | 58% | 28% | 8% | 5% | 2% | 85% |
| 81 | SHARROW LANE MEDICAL CENTRE | 1,038 | 259 | 25% | 39% | 47% | 10% | 3% | 2% | 85% |
| 82 | CROOKES VALLEY MEDICAL CENTRE | 1,063 | 278 | 26% | 50% | 34% | 10% | 4% | 2% | 84% |
| 83 | CARRFIELD MEDICAL CENTRE | 655 | 242 | 37% | 51% | 33% | 11% | 4% | 1% | 84% |
| 84 | SHEFFIELD MEDICAL CENTRE | 784 | 212 | 27% | 56% | 28% | 11% | 2% | 2% | 84% |
| 85 | STONECROFT MEDICAL CENTRE | 501 | 274 | 55% | 42% | 42% | 9% | 6% | 1% | 84% |
| 86 | HAROLD STREET MEDICAL CENTRE | 886 | 255 | 29% | 47% | 35% | 11% | 5% | 2% | 82% |
| 87 | WESTFIELD HEALTH CENTRE | 663 | 255 | 38% | 47% | 35% | 13% | 4% | 2% | 81% |
| 88 | WOODHOUSE MEDICAL CENTRE | 570 | 292 | 51% | 36% | 43% | 11% | 6% | 4% | 79% |
| 89 | DARNALL HEALTH CENTRE (MEHROTRA) | 659 | 269 | 41% | 32% | 43% | 16% | 6% | 2% | 76% |
| 90 | DARNALL COMMUNITY HEALTH | 779 | 285 | 37% | 23% | 51% | 10% | 13% | 3% | 74% |
| 91 | HIGHGATE SURGERY | 1,000 | 264 | 26% | 28% | 39% | 15% | 8% | 11% | 66% |
Data Source - http://results.gp-patient.co.uk/report/main.aspx
Analysis
The data shows that 75% of Sheffield GP Surgeries result in overall patient satisfaction of more than 90%, which still left upto 1/10th of patients of these surgeries dissatisfied.
Overall 25% of GP surgeries failed to achieve more than 90% satisfaction rating which requires serious Department of Health attention as to why these surgeries are failing to deliver satisfactory healthcare services. However of greater worry is the quality of healthcare and overall experience of the patients of surgeries that scrape the bottom of the league table where as many as 34% of patients in the case of Highgate Surgery and 26% of patients in the case of Darnall Community Health are DIS-SATISIFED with the quality of healthcare and therefore gives credence to data that repeatedly points to a healthcare provision divide between affluent wards and deprived wards which is contributing to a more than 14 YEAR GAP IN LIFE EXPECTANCY between peoples living just a few miles distance from one another, which has been commented upon by the Sheffield MP and Lib Dem Leader Nick Clegg :
"It is an outrage that social mobility has slowed, not increased, under the Blair-Brown years. It is an outrage that in Sheffield, where I’m an MP, life expectancy in the poorest wards is a full 14 years below the life expectancy of those living in the wealthiest wards. Your life chances are now set by the circumstances of your birth as never before."
In attempt to counter this disparity in healthcare provision the Labour government despite intense resistance from GP's across the country implemented the introduction of Polyclinics / Super Surgeries during 2008 with Sheffield's Super Surgery opening its doors in April this year.
However super surgery's mark just the first step along the route towards dragging GP surgeries kicking and screaming into the 21st century, with both Labour and the Conservative parties promising real patient choice of GP surgeries during 2010 against the old boys network that functions at the present time, therefore 'hopefully' allowing patients to easily switch from their existing under performing GP's usually situated within deprived wards to the better performing GP's in the more affluent wards. The next six months also gives the chronic under performers a final chance to get their act together and to start putting their patients first, else these surgeries will see their patient list haemorrhage towards surgery closure.
Other Key analysis of the UK Patient Survey data reveals :
Helpfulness of Surgery Reception Staff
A major repeat complaint of patients is the rough and ready treatment at the hands of reception staff, though it is not entirely the staffs fault as they do tend to be under paid and over worked as the tendency has been for GP practices to maximise profits for disbursement to the practice partners.
Again Darnall Community Health and Highgate Surgery scrape the bottom of the health barrel, the staff and doctors in these surgeries have a lot to answer for with regards to what they are actually doing! However I will end this analysis on a positive note and that is Jaunty Springs Surgery is showing how a good surgery should be run, perhaps the GP's and practice manager at Darnall Community Health and the other under performing GP Surgeries should spend some time at Jaunty Springs to learn best practice in operating GP surgeries?
Source: http://www.marketoracle.co.uk/Article14352.html
By Nadeem Walayat
http://www.marketoracle.co.uk
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