Rate Your Sheffield NHS GP Doctor Surgery

really there should be some professional training and base lines for medical receptionists, the standard of folk doing this job is dire in the uk, there are many other organisations who do a much better job of training up their customer fronting staff, and many are clearly failures who would not survice 5 minutes working for a free market company that actually monitored and sampled how they treat customers, it surely cannot be beyond the wit of doctors collectively to see this and do something about it? like everything else it would change pdq if the patients really could take their real money spend anywhere they dam well like

as for evening appointments and sat mornings etc, this was fairly common until recently, and is necessary to keep that much let down group of people (the folk who actually work for a living and keep the fucking country solvent) in access to medical care, the money is there in the grand scheme of things its just diverted to no hope politically correct dross and ill thought through mega IT projects which will never deliver end customer results

NHS services in the poorest and most needy parts of the country are being systematically underfunded to the benefit of the healthiest and wealthiest.

Analysis by HSJ of the budgets allocated to GPs to pay for drugs and hospital care for their patients show that the wealthiest tenth of the population are, on average, more than 2 per cent overfunded while the poorest tenth are 2 per cent underfunded.

The analysis, confirmed by health economists and the Department of Health, shows the inverse care law - which says those who need healthcare the most are least likely to get it - remains true nearly 40 years after the phrase was first coined.

The average monetary loss to practices in the poorest areas and gain to those in the richest was£94,000 - the equivalent of 12 coronary bypasses. In some primary care trust areas, the trend means that communities lose 1 per cent of the NHS funds due to them for every two-point increase in levels of deprivation and ill-health.

NHS Alliance chief executive Mike Sobanja said money was "in the wrong place".

"Being underfunded means the GPs won't be able to respond to the individual health needs of their population. It means someone else has more resources than they are entitled to."

http://www.hsj.co.uk/health-inequalities-wealthiest-overfunded-as-the-poor-lose-out/1908557.article

new years eve, I found myself to be poorly and from 8am throughout the day my body was running out of fluids.

Being a diabetic my wife telephoned NHS Direct for advice, she was advised, as my symptoms we're that of having a temperature and dehydration, to contact the out of hours GP service as being a diabetic I needed my blood sugars checked and/or monitored.

My wife contacted Primecare to find the staff becoming snappy and putting the phone down on her cause she explained I was not well enough to goto the Primecare centre.

Oh eventually a Primecare doctor did ring but said I don't need a doctor and to just have sips of water, my blood sugars didn't seem to matter to Primecare!

I am appalled at what I feel was the poor service given by Primecare.