Best of the Week
Most Popular
1. Crude Oil and Water: How Climate Change is Threatening our Two Most Precious Commodities - Richard_Mills
2.The Potential $54 Trillion Cost Of The Fed's Planned Interest Rate Increases - Dan_Amerman
3.Best Cash ISA Savings for Rising UK Interest Rates and High Inflation - March 2018 - Nadeem_Walayat
4.Fed Interest Hikes, US Dollar, and Gold - Zeal_LLC
5.What Happens Next after February’s Stock Market Selloff - Troy_Bombardia
6.The 'Beast from the East' UK Extreme Snow Weather - Sheffield Day 2 - N_Walayat
7.Currencies Will Be ‘Flushed Down the Toilet’ Triggering a ‘Mad Rush into Gold’ - MoneyMetals
8.Significant Decline In Stocks On The Cards! -Enda_Glynn
9.Land Rover Discovery Sport Extreme Driving "Beast from the East" Snow Weather Test - N_Walayat
10.SILVER Large Specualtors Net Short Position 15 Year Anniversary - Clive_Maund
Last 7 days
Watch This Group Signal Stock Market Trend Changes - 22nd Mar 18
Stocks are Gapping Beneath the Trendline Support - 22nd Mar 18
Fed Action Casts Shadow on Bullish Case for Stocks - 22nd Mar 18
A Strong Economy and Weak Stock Market is Bullish for Stocks - 22nd Mar 18
Fed Raises US Interest Rates 25bp – Where Are We In The Stock Market Cycle? - 22nd Mar 18
Why Spotify Will Likely Surge During Its IPO - 22nd Mar 18
SY Police Arrest Woman for Blowing Trumpet at Sheffield Tree Felling Protest - 22nd Mar 18
Facebook: The Anti-Social Network Covert Data Gathering - 21st Mar 18
Additional Signs for Gold and Silver Amid Increasing FOMC Tension - 21st Mar 18
Credit Concerns In U.S. Growing As LIBOR OIS Surges to 2009 High - 21st Mar 18
Stock Markets Are Flat-to-lower Before the FOMC - 21st Mar 18
Will Powell’s Actions Pop Stock Market Perfection - 21st Mar 18
Economic Moral Hazards of the International Criminal Court - and Philippines Withdrawal - 21st Mar 18
Larry Kudlow vs. Vladimir Putin on Gold - 21st Mar 18
Trump Builds Economy and War Machine - 21st Mar 18
This Stock Market "Illusion" Can Destroy Once-Vibrant Portfolios - 21st Mar 18
Gold Short-term Pull Back in Progress - 20th Mar 18
Stocks Appear to be Under Pressure - 20th Mar 18
Time To Eliminate Your Wall Street Tax? - 20th Mar 18
The Beast from the East Snow, UK Roads Driving Car Accidents - 20th Mar 18
Can Bitcoin Price Rally Continue After Paypal Fake FUD Attack? - 19th Mar 18
2018 Reversal Dates for Gold, Silver and Gold Stocks - 19th Mar 18
This Tech Breakthrough Could Save The Electric Car Market - 19th Mar 18
Stocks Set to Open Lower, Should You Buy? - 19th Mar 18
The Wealth Machine That Rising Interest Rates Create Conflict With The National Debt - 19th Mar 18
Affiliate Marketing Tips and Network Recommendations - 19th Mar 18
Do Stocks Bull Market Tops Need Breadth Divergences? - 19th Mar 18
Doritos Instant £500 Win! Why Super Market Shelves are Empty - 19th Mar 18
Bonds, Inflation & the Market Amigos - 19th Mar 18
US Housing Real Estate Market and Banking Pressures Are Building - 19th Mar 18
Stock Market Bulls Last Stand? - 18th Mar 18
Putin Flip-Flops Like A Drunken Whore On Bitcoin Cryptocurrency Legalization - 18th Mar 18
How to Legally Manipulate Interest Rates - 18th Mar 18
Return of Stock Market Volatility Amidst Political Chaos and Uncertain Economy - 18th Mar 18
Bitcoin Price Trend Forecast, Paypal FUD Fake Cryptocurrency Warning - 17th Mar 18
Strong Earnings Growth is Bullish for Stocks - 17th Mar 18
The War on the Post Office - 17th Mar 18
GDX Gold Mining Stocks Fundamentals - 16th Mar 18
Nationalism, Not the Russians, got Trump Elected - 16th Mar 18
Has Bitcoin Bought It? - 16th Mar 18
Crude Oil Price – Who Wants the Triangle? - 16th Mar 18
PayPal Cease Trading Crypto Currency Bitcoin Warning Email Sophisticated Fake Scam? - 16th Mar 18
EUR/USD – Something Old, Something New and… Something Blue - 16th Mar 18

Market Oracle FREE Newsletter

Urgent Stock Market Message

BBC Inside Out Tesco Rip off Offers - Determined to Lose Big Spend Customers!

ConsumerWatch / Tesco Feb 13, 2017 - 05:49 PM GMT

By: Nadeem_Walayat


At 7.30pm tonight the BBC's Inside Out programme will be broadcasting (also available on iplayer) of how Tesco customers are being ripped off as shelf advertised offers fail to convert at the checkouts due to the promotions having ended days, weeks or even months earlier! For instance 'buy 1 get 1 free', at the checkout can result in customers paying double the expected price in most of Tesco stores, as the BBC investigation showed 30 out of 50 stores tested demonstrating the issue of advertising promotions that do not convert at the checkout tills!

However, this is just the tip of the ice-berg that Tesco customers face, for as this and my earlier similar analysis of 2 months ago revealed that at the core of Tesco's current crisis are the deep staff cuts in the wake of a series of crisis that have been hitting the super market giant for the past 3 years as I have been covering in articles and more recently my 'Tesco Crisis' series of videos.

Though with the case of expired shelf offers tricking customers into making purchases goes beyond Tesco as it is an industry wide problem for I and I am sure many shoppers were already aware of such practice before the BBC Inside Out investigation. So yes the problem occurs in Morrisons, Asda and other super markets, but probably not on the same scale as at Tesco which is why for a long time as a matter of routine I have made sure to read the small print on the shelf labels so as to ensure that the offers have not already expired which typically tends to be my experience most of the time at Tesco!

Again the root cause of this issue is one of STAFF CUTS, far too few staff work in the stores to allow for an efficient delivery of service, hence why expired offer labels are not being removed form the shelves. Now I am not saying this with the benefit of hindsight AFTER BBC Inside Out revealed its investigation into Tesco, for my own experience and analysis came to a similar conclusion months ago as illustrated by my following video, the first in a 6 part series that looks at issues regarding customer service due to lack of staffing of which old offer labels are just one symptom of, and it is not entirely clear whether BBC Inside Out will connect the dots and arrive at the same conclusion that one of the primary reasons for old offer labels is that they are now far too few staff working in Tesco stores to allow for an efficient delivery of service.

The bottom line is lack of staffing, and all of these little tricks of the trade that Tesco is apparently pulling to elevate profits are putting off big spend customers from shopping at Tesco. As a personal example whilst my local Sheffield Tesco store is conveniently situated. However I am increasingly seeking out alternatives such as Morrisons at twice the traveling distance because the experience of shopping at Tesco is becoming so off putting. Whilst a few shelf offers failing to convert at the tills may not sound like much extra cost individually, however they do mount up on a big shop spend of say £240 that could amount to an 10% EXTRA cost of £24! Which DOES leave a bitter taste in ones mouth and IS enough to put big spend shoppers off from returning to Tesco when they take a look at their receipts at home. Which means that the Tesco crisis looks set to worsen further during 2017! Personally, my number of shops is now about 1/2 that which it used to be, so Tesco annually from one big shop customer alone is losing about £5,000 in revenue, multiply this by several hundreds of thousands of big shop customers cutting back on shopping at Tesco and you get the answer why Tesco is seeing a collapse in its revenues from £64 billion for 2012 to £54 billion for 2016, a trend that is likely to continue during 2017.

Ensure you are subscribed to our youtube channel for more videos in the 'Tesco Crisis' series.

By Nadeem Walayat

Copyright © 2005-2017 (Market Oracle Ltd). All rights reserved.

Nadeem Walayat has over 30 years experience of trading derivatives, portfolio management and analysing the financial markets, including one of few who both anticipated and Beat the 1987 Crash. Nadeem's forward looking analysis focuses on UK inflation, economy, interest rates and housing market. He is the author of five ebook's in the The Inflation Mega-Trend and Stocks Stealth Bull Market series that can be downloaded for Free.

Housing Markets Forecast 2014-2018The Stocks Stealth Bull Market 2013 and Beyond EbookThe Stocks Stealth Bull Market Update 2011 EbookThe Interest Rate Mega-Trend EbookThe Inflation Mega-trend Ebook

Nadeem is the Editor of The Market Oracle, a FREE Daily Financial Markets Analysis & Forecasting online publication that presents in-depth analysis from over 1000 experienced analysts on a range of views of the probable direction of the financial markets, thus enabling our readers to arrive at an informed opinion on future market direction.

Disclaimer: The above is a matter of opinion provided for general information purposes only and is not intended as investment advice. Information and analysis above are derived from sources and utilising methods believed to be reliable, but we cannot accept responsibility for any trading losses you may incur as a result of this analysis. Individuals should consult with their personal financial advisors before engaging in any trading activities.

Nadeem Walayat Archive

© 2005-2018 - The Market Oracle is a FREE Daily Financial Markets Analysis & Forecasting online publication.

Post Comment

Only logged in users are allowed to post comments. Register/ Log in

6 Critical Money Making Rules