Furniture123 Customer Review - Bargain Home Furniture or Potential Nightmare?

This is what happens when you don't buy from a retailer. They might be more expensive etc but at least you can physically go to the premise and speak to someone in charge.

By the way you've been silent abt the going's on in Spain recently, any chance of posting your views abt what's happening in Spain??

I will NEVER buy from this company again. I ordered a dining table set back in January. We had purchased all our furniture in January from various websites online as we were overseas and relocating back to the UK. All the furniture we had ordered from other websites had arrived on time/when the company had specified. However Furniture123 at the time of ordering the dining table set gave me NO indication of any waiting time. Infact the website stated that the product was in stock so I had no concerns at this stage. I received my confirmation email stating delivery would be in "1 day". I started to worry about delivery of my item once 3 weeks had gone by and no dining table, no email or ANY type of indication from the company about where my item was. I decided to email the company towards the end of February to find out what was going on. I received a reply saying the item was on order from their supplier and wouldn't be delivered until the end of March. As annoying as that was to hear I accepted that and reluctantly decided to wait another month. Fast forward to around the 20th of March I decided to email again to confirm a date of delivery as no date was specified only a vague "end of march" was given to me.

I did not receive a reply so I re-sent the email in case it had gotten lost somewhere. A few days pass and still no word. I phone the company to find out what is going on and am then told I will have to wait until the end of April! Giving up at this point as it had been almost 3 months and we had no dining table I tell them I would like a refund instead while also letting them know that at no point during the ordering process was I made aware of ANY delay in delivery. The man I spoke to at the call centre was fine with giving a refund and explained it would take 10 days to reach my account. I gave it 2 weeks just to be sure and give them a bit of time but no refund reached my account.

So Mid April I give them another call to ask about my money they were holding. I am told it hand't been processed yet and this time it would be 3 days before it reaches my account. Another week passes, STILL NOTHING! At this point I am getting extremely frustrated so I make contact yet again seeing as no one from Furniture123 seems to initiate any contact with me about anything that has happened. This time I am told that my refund had been processed and I should have already received the refund in my account, I argue the fact that I have seen nothing and demand that they send me proof of the transaction otherwise I would be contacting Consumer Affairs. She told me that it had been sent and said the accounts team give their word that it has also to which I replied your word means nothing to me at the moment as everytime I call I have been lied to. In the end she sends me the transaction report and at no surprise to myself the transaction date and time was 10am 12th April... The exact same time and date of the call. So essentially the last 2 times I phoned for a refund nothing had been actioned until I demanded proof.

I am completely disgusted with the way I was treated by this company. Not only did I have to wait for an unspecified delivery date which kept getting pushed back but I had to practically BEG for them to release my money back to my account on a number of occasions. I would advise anyone to stay away from this company as it was problem after problem with them. Now that my refund has hit my account I have now finally ordered another dining table set from another company. Next time I order online I will make sure I check the reviews on the company as it seems there are other unhappy customers all over the place.

Hi Brad

Ive been busy pondering the future, looking beyond the current crisis, looking at the fundementals and the MEGA mega trends, it's like opening up pandora's box, its leading me into some strange realities, such as a world where money is no longer relevant!

LOL, that would make what I do redundant.

I will soon condense all of this down into an article hopefully this week.

Best

NW

Hi Nadeem,

I'd stick to IKEA in future. They've always been great.

But probably just not in the form we have come to know it.

Nadeem,

You mentioned that you might do a further market analysis piece towards the end of april 2012 (and back in February you mentioned it was probable we would have at least two more months of gains).

Has the timescales for new DOW highs (above 14k) surprised you? It would appear many of the indices have fallen and remain sluggish recently. However, the charts suggest this bull market isn't over. Could you shed some light on this please with the DOW and FTSE 100.

The mantra "sell in May" may not be applicable this year. What do you think?

Many thanks.

Never got the table. Over a month later and they dont return my calls. Customer service is just a name and useless.

Dont buy anything from this company whatever the price.

They have got my money and I have got nothing.

They operate outside the UK, say no more.

please please do not give these peaple your money , i was one of the stupid ones , orderded a book case a month ago and still waiting , they like having your money but do not like sending your order .