Advice for Homeowners Affected by the UK Floods

By: Nationwide

Nationwide writes: With more flooding expected this weekend, Nationwide Building Society offers tips for homeowners who could be affected.

Nationwide recommends those affected by flood waters should:

• Inform their insurer as soon as possible - some insurers have a 24 hour helpline for policyholders to call if in need of advice
• Carry out emergency repair works that will prevent further damage. However, more permanent or extensive repairs should not be carried out without the prior agreement of the insurance company
• Keep affected furniture until authorised to dispose of it by a loss adjuster
• Keep all receipts
• Move essentials and valuables (for example food, clothing and televisions) upstairs to limit damage
• Move furniture away from the walls
• Not use electricity or gas
• Not drink tap water until advised to do so
• Check whether their insurance company offers alternative accommodation under the terms of their policy
• Claim for vehicle damage under their comprehensive car insurance policy
• Call their insurance company's 24 hour helpline if they need advice.

Once the floods have subsided, affected homeowners should:

• Oil hinges and locks to prevent corrosion
• Leave windows and doors open when they're at home to help dry out the house
• With a loss adjuster's approval:
  • Remove the floor covering
  • Wash walls and floors with disinfectant and water.

Robin Bailey, insurance director at Nationwide , says: "The fact that more flooding is expected across the UK this weekend highlights the importance of having adequate home contents insurance cover. Nationwide will do everything it can to assist homeowners affected by flooding. The Society intends to make the clean-up operation as seamless as possible to ensure people's homes can get back to normal as soon as possible."

Even if homeowners are not affected by flooding, Nationwide recommends people check their insurance policies to ensure that they have adequate cover should the worst happen.

For further information:

Roy Beale, 01793 655689, roy.beale@nationwide.co.uk
Rosemary Callender, 01793 657134, rosemary.callender@nationwide.co.uk

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