Best of the Week
Most Popular
1. US Housing Market Real Estate Crash The Next Shoe To Drop – Part II - Chris_Vermeulen
2.The Coronavirus Greatest Economic Depression in History? - Nadeem_Walayat
3.US Real Estate Housing Market Crash Is The Next Shoe To Drop - Chris_Vermeulen
4.Coronavirus Stock Market Trend Implications and AI Mega-trend Stocks Buying Levels - Nadeem_Walayat
5. Are Coronavirus Death Statistics Exaggerated? Worse than Seasonal Flu or Not?- Nadeem_Walayat
6.Coronavirus Stock Market Trend Implications, Global Recession and AI Stocks Buying Levels - Nadeem_Walayat
7.US Fourth Turning Accelerating Towards Debt Climax - James_Quinn
8.Dow Stock Market Trend Analysis and Forecast - Nadeem_Walayat
9.Britain's FAKE Coronavirus Death Statistics Exposed - Nadeem_Walayat
10.Commodity Markets Crash Catastrophe Charts - Rambus_Chartology
Last 7 days
Coronavirus: UK Parents Demand ALL Schools OPEN September, 7 Million Children Abandoned by Teachers - 9th Aug 20
Computer GPU Fans Not Spinning Quick FIX - Sticky Fans Solution - 9th Aug 20
Find the Best Speech Converter for You - 9th Aug 20
Silver Bull Market Update - 7th Aug 20
This Inflation-Adjusted Silver Chart Tells An Interesting Story - 7th Aug 20
The Great American Housing Boom Has Begun - 7th Aug 20
NATURAL GAS BEGINS UPSIDE BREAKOUT MOVE - 7th Aug 20
Know About Lotteries With The Best Odds Of Winning - 7th Aug 20
Could Gold Price Reach $7,000 by 2030? - 6th Aug 20
Bananas for All! Keep Dancing… FOMC - 6th Aug 20
How to Do Bets During This Time - 6th Aug 20
How to develop your stock trading strategy - 6th Aug 20
Stock Investors What to do if Trump Bans TikTok - 5th Aug 20
Gold Trifecta of Key Signals for Gold Mining Stocks - 5th Aug 20
ARE YOU LOVING YOUR SERVITUDE? - 5th Aug 20
Stock Market Uptrend Continues? - 4th Aug 20
The Dimensions of Covid-19: The Hong Kong Flu Redux - 4th Aug 20
High Yield Junk Bonds Are Hot Again -- Despite Warning Signs - 4th Aug 20
Gold Stocks Autumn Rally - 4th Aug 20
“Government Sachs” Is Worried About the Federal Reserve Note - 4th Aug 20
Gold Miners Still Pushing That Cart of Rocks Up Hill - 4th Aug 20
UK Government to Cancel Christmas - Crazy Covid Eid 2020! - 4th Aug 20
Covid-19 Exposes NHS Institutional Racism Against Black and Asian Staff and Patients - 4th Aug 20
How Sony Is Fueling the Computer Vision Boom - 3rd Aug 20
Computer Gaming System Rig Top Tips For 6 Years Future Proofing Build Spec - 3rd Aug 20
Cornwwall Bude Caravan Park Holidays 2020 - Look Inside Holiday Resort Caravan - 3rd Aug 20
UK Caravan Park Holidays 2020 Review - Hoseasons Cayton Bay North East England - 3rd Aug 20
Best Travel Bags for 2020 Summer Holidays , Back Sling packs, water proof, money belt and tactical - 3rd Aug 20
Precious Metals Warn Of Increased Volatility Ahead - 2nd Aug 20
The Key USDX Sign for Gold and Silver - 2nd Aug 20
Corona Crisis Will Have Lasting Impact on Gold Market - 2nd Aug 20
Gold & Silver: Two Pictures - 1st Aug 20
The Bullish Case for Stocks Isn't Over Yet - 1st Aug 20
Is Gold Price Action Warning Of Imminent Monetary Collapse - Part 2? - 1st Aug 20
Will America Accept the World's Worst Pandemic Response Government - 1st Aug 20
Stock Market Technical Patterns, Future Expectations and More – Part II - 1st Aug 20
Trump White House Accelerating Toward a US Dollar Crisis - 31st Jul 20
Why US Commercial Real Estate is Set to Get Slammed - 31st Jul 20
Gold Price Blows Through Upside Resistance - The Chase Is On - 31st Jul 20
Is Crude Oil Price Setting Up for a Waterfall Decline? - 31st Jul 20
Stock Market Technical Patterns, Future Expectations and More - 30th Jul 20
Why Big Money Is Already Pouring Into Edge Computing Tech Stocks - 30th Jul 20
Economic and Geopolitical Worries Fuel Gold’s Rally - 30th Jul 20
How to Finance an Investment Property - 30th Jul 20
I Hate Banks - Including Goldman Sachs - 29th Jul 20
NASDAQ Stock Market Double Top & Price Channels Suggest Pending Price Correction - 29th Jul 20
Silver Price Surge Leaves Naysayers in the Dust - 29th Jul 20
UK Supermarket Covid-19 Shop - Few Masks, Lack of Social Distancing (Tesco) - 29th Jul 20
Budgie Clipped Wings, How Long Before it Can Fly Again? - 29th Jul 20
How To Take Advantage Of Tesla's 400% Stock Surge - 29th Jul 20
Gold Makes Record High and Targets $6,000 in New Bull Cycle - 28th Jul 20
Gold Strong Signal For A Secular Bull Market - 28th Jul 20
Anatomy of a Gold and Silver Precious Metals Bull Market - 28th Jul 20
Shopify Is Seizing an $80 Billion Pot of Gold - 28th Jul 20
Stock Market Minor Correction Underway - 28th Jul 20
Why College Is Never Coming Back - 27th Jul 20
Stocks Disconnect from Economy, Gold Responds - 27th Jul 20
Silver Begins Big Upside Rally Attempt - 27th Jul 20
The Gold and Silver Markets Have Changed… What About You? - 27th Jul 20
Google, Apple And Amazon Are Leading A $30 Trillion Assault On Wall Street - 27th Jul 20
This Stock Market Indicator Reaches "Lowest Level in Nearly 20 Years" - 26th Jul 20
New Wave of Economic Stimulus Lifts Gold Price - 26th Jul 20
Stock Market Slow Grind Higher Above the Early June Stock Highs - 26th Jul 20
How High Will Silver Go? - 25th Jul 20
If You Own Gold, Look Out Below - 25th Jul 20
Crude Oil and Energy Sets Up Near Major Resistance – Breakdown Pending - 25th Jul 20
FREE Access to Premium Market Forecasts by Elliott Wave International - 25th Jul 20
The Promise of Silver as August Approaches: Accumulation and Conversation - 25th Jul 20
The Silver Bull Gateway is at Hand - 24th Jul 20
The Prospects of S&P 500 Above the Early June Highs - 24th Jul 20
How Silver Could Surpass Its All-Time High - 24th Jul 20

Market Oracle FREE Newsletter

How to Get Rich Investing in Stocks by Riding the Electron Wave

Dispute between Biscit CSP (V21 V Two One) and Netservices leaves thousands of internet users disconnected and in limbo

ConsumerWatch / Strategic News Nov 16, 2006 - 08:26 PM GMT

By: Nadeem_Walayat

ConsumerWatch As of 15th November, thousands of internet users across the UK, woke up to find their internet service with V21 has been disabled with a message on screen informing them that due to a legal dispute V21, which has recently been acquired by Biscit, would no longer be supplying their broadband service. Instead, customers had the option of moving their account to a company called ezeeDSL, or waiting until 24 November to have their service terminated so they could get broadband from a different provider.


Dispute between Biscit CSP (V21 V Two One) and Netservices leaves thousands of internet users disconnected and in limbo

Many users had signed by to V21's £14.99 (Biscit CSP) a month package. were now presented with a screen offering them an equivalent alternative package at a cost of £24.99 per month ! A 66% higher cost !

The reason given by Netservices (the broadband supplier to v21 / Biscit CSP) for the change in ISP, is is that Biscit CSP is a reseller of broadband and had allegedly not paid their bill to Netservices hence the service had been discontinued as per the statement by Netservices

Nov 2006 - Biscit CSP Limited (Formerly called v21.co.uk Limited and trading as “V Two One”) Customers

"V Two One receive wholesale broadband services from a number of suppliers, one of which is NetServices. These services are sold to end user customers both directly from V Two One and via a number of their reseller organisations.

NetServices has today terminated its contract with V Two One for the provision of wholesale DSL services. This is a decision which has not been taken lightly, and during the months since Biscit Internet Limited acquired V Two One, NetServices has sought to identify an acceptable basis under which the supply of services to V Two One might be maintained, but without success. We are advised by our solicitors that it would be inappropriate for Netservices to make further comment at this stage.

On visiting the Biscit CSP V21 web-site , an announcement states that all disgruntled users should email netservices representative requesting their MAC code (which allows users to transfer services) and to sign up to an alternative package with v21 costing £14.99

November 16, 2006 - We regret the inconvenience you have experienced, which is not of our making.
We are seeking substantial damages from NetServices.

V21 strongly recommeds that affected customers contact NetServices directly on 0870 753 0900 , or by email XXXXXX@netservicesplc.com , and ask for their MAC codes.

Armed with a MAC code, V21 customer ID and telephone number for the broadband service, users can log on to www.v21.co.uk/migration to be reconnected to its superfast broadband services and receive 1 months free broadband compensation.

V21 customers affected by this dispute will no longer be billed.

Unfortunately should users send an email to Netservices, they will receive an automated response that they cannot issue MAC codes to V21 customers as they can only deal with V21, and hence NO MAC codes will be released until V21 effectively PAYS THEIR BILL !!!

This leaves thousands of users in internet limbo, where they cannot get their MAC codes to escape the dispute between the two companies, and the only option available is for customers to sign up to netservices offer of internet access at an increased cost of 66% to their previous service. If the users go to a company with out a MAC transfer code then they will have to pay installation fees which range upwards of £60. Although users should wait before doing so, as likely a resolution to the MAC code release problem is likely within the next 2 weeks, Afterwhich probably the the best option available is for customers to seek new alternative service to that offered by these two companies.

V21 also announced plans to sue NetServices, not for the disruption to the service, but for NetServices decision to attempt to move some of V21's customers to another service provider.

This case highlights the problems of low cost internet broadband providers, and that cheapest (initially) is not always the best option, sticking to large tried and tested providers for reliable and consistent internet access maybe the best option for the UK's broad band users.


© 2005-2019 http://www.MarketOracle.co.uk - The Market Oracle is a FREE Daily Financial Markets Analysis & Forecasting online publication.


Comments


16 Nov 06, 21:00
Re: Dispute between Biscit CSP (V21 V Two One) and Netservices leaves thousands of in

With regards the MAC codes, NetServices is refusing to transfer the accounts to V21, meaning that V21 have nothing to do with it; at least not unless and until customers have their lines made available by a MAC or a 'ceasing' and then choose a new supplier



19 Nov 06, 15:30
Re: V21 / Netservices dispute and MAC Codes
I have terminated my contract with v21 and with BT and am having cable installed.
BT perhaps you also need to sue netservices for a permanent loss of at least 1 customer.
It also makes me wonder about a government that uses as protection for consumers toothless watchdogs


12 Dec 06, 22:14
Dump Biscit and go with Sky broadband
Being disconnected from biscit / v21 was a blessing in disguise !

I am now a happy customer with Sky broadband at just £5 per month for 40 gigs of bandwidth, enough for my browsing. Compare that to the £25+ that netservices wanted !!!

Glad to be shot of a rubbish unreliable service !



15 Dec 06, 23:29
Re: Difficulties of terminating broadband service with Biscit (V21 V Two One)

I have been with v21 as a dial up customer for approx 4 years with no real problems. However only a couple of months ago I decided to upgrade to a broadband package with them, completely unaware of the Biscit takeover that was about to take place. After receiving the modem package and installing it, I was still unable to gain a connection over four weeks later. Despite numerous phone calls to Biscit's automated call centre and email's that were not replied to, I still had no joy. I did recieve a couple of return calls some 5 days later but no-one was able to help. So upon the last call received I told them to forget it and give me the address to write to so as to confirm this. Another month on and still no reply to my letter. These people are virtually impossible to communicate with. I am having to write this from work as I obviously have no internet service at home now and can't get connected with anyone else as they have the their marker on my line. I think a letter to Watchdog to highlight this and expose their incompetence is worth considering.


Post Comment

Only logged in users are allowed to post comments. Register/ Log in

6 Critical Money Making Rules